What are cookies?

A cookie is a text file, normally consisting of letters and numbers, sent by a web server to a web browser and stored by the browser on the user’s device (e.g., computer, telephone, tablet). These cookies can be used to identify or to collect information about you.

What types of cookies are there?

Cookies can be classified as follows, depending on the owner:

• First-party cookies: They are created, sent to your device and stored by the website you are visiting directly. They allow Citadelle to collect customer analytics data, remember language settings, and carry out other useful functions that help provide a good user experience.
• Third-party cookies: They are created and placed by third parties other than the website you are visiting directly. They are not managed by Citadelle, but by the third party that processes the data obtained from the cookies.

Cookies can also be classified depending on the purpose of their placement. The main categories are:

• Strictly necessary cookies (also called “technical cookies”): They allow you to browse a website, a platform, or an app, and to use the various options or services on it (e.g., control traffic, identify data or session, access restricted access sections or content, adjust your consent preferences, etc.). These cookies do not store any personally identifiable data.
• Functional cookies: When applicable, they help Citadelle to make the website usable by providing you some basic features and by remembering your preferences and choices of using Citadelle’s website (e.g., language, the region from where the service is accessed, etc.). Not accepting cookies may cause slow website performance or poorly adapted recommendations.
• Analytic cookies: When enabled, they allow Citadelle to have a better understanding of how you interact with the website (e.g., which pages are visited the most) in order to optimize the functioning of the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
• Marketing cookies: When applicable, they give Citadelle the ability to monitor your behaviour on the website. The aim is to display advertisements that are meaningful and attractive to you and therefore more useful to third-party publishers and advertisers, as well as to make promotional and specific information available to you on the website.

Cookies may also be divided into two categories depending on the period for which they are stored:

• Session cookies: They allow Citadelle to recognize and link your actions during a browsing session. When you go to the login page, these temporary cookies will be created to determine whether or not your browser accepts cookies.
• Persistent cookies: They are placed on your device between sessions. They can be used to remember your preferences or actions on Citadelle’s website.

How are cookies used?

Cookies in no way give Citadelle access to your device or any information other than the data you choose to share with Citadelle.

Concretely, these cookies help to improve the functioning of Citadelle’s website and can be used for several purposes:

• Analyze traffic to a website;
• Monitor your browsing behavior;
• Recognize your device;
• Make the website more efficient.

Citadelle’s website uses cookies placed by third parties as listed below:

HOW TO MANAGE COOKIES?

You are able to accept or decline cookies when you enter Citadelle’s website and see the cookies notice. Alternatively, you can manage your cookie preferences through your browser settings. However, in some cases, some functions of the website may not work.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org.

Find out how to manage cookies on those popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit – tools.google.com/dlpage/gaoptout.

WHO HAS PLACED COOKIES?

The information stored through cookies is only used by Citadelle, except those identified in section 2 as “Third-party cookies”, which are used and managed by external entities aiming to improve Citadelle’s services and your experience when browsing the website.

Citadelle collaborates with the following third parties:

• Google
• Zoho
• LinkedIn

Please note that Citadelle does not have any control over how the information in these cookies is used nor does Citadelle have access to it. Please refer to the cookies policies of the relevant provider for more information.

HOW TO CONTACT US?

For any question regarding this Cookie Policy, you may contact Citadelle, using the information below:

2100 St-Laurent, C.P. 310., Plessisville (Québec), Canada G6L 2Y8

[email protected]

+1-819-362-3241